Address or other customer error: If a package is returned intact due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise. Violation of laws: If a package is returned due to the violation of a country's laws, the customer will be responsible for any fees. (such as quarantine, warehousing or shipping). A refund will be issued to the customer, minus the freight. Customer refusal: If a customer refuses a package because of additional fees (taxes or for any other reason), a refund for the customer will be issued only, minus the freight and taxes upon receipt of the returned package and inspection that all originally shipped goods have been returned. The customer will be responsible for any shipping fees incurred. Custom seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when received the returned package intact, a refund will be issued to the customer only, minus the freight and taxes. Lost packages: Lost packages must be reported to Divine Hair LLC within 20 days from the date of shipment confirmation. Divine Hair LLC cannot be held liable for refunds or replacements for more than one calendar year. For any returned package: For any order that is returned and, if return shipping cost is greater than the cost of good ordered, Divine Hair LLC will instruct the carrier to abandon the package. In such case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost. Destroyed or unreturned packages: If a package has been destroyed by custom or the carrier, or has otherwise not been returned, we cannot issue a refund for the order. Any duties or taxes that may apply are customer's responsibility.